Privacy Policy

Welcome To AlBalagh Academy!

We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. This Privacy Policy should be read alongside and in addition to our Terms and Cookies Policy. Please read this Privacy Policy carefully. Unless otherwise defined in this Privacy Policy, terms used have the same meaning as in the Terms.

1. About Us

1.1 In this Privacy Policy, references to “we” or “us” are to AlBalagh Academy, a company incorporated in England and Wales (registered number 10914340) whose registered office is at 2 Cromwell Court, Bradford, United Kingdom, BD9 6PF. We are the controller of any personal data processed as described in this Privacy Policy.

1.2 If you have any questions about your personal information, please contact us using the details provided at the end of this policy.

2. Use of the Website and Online Courses and Content

This Privacy Policy applies only to your use of the Website and Online Courses and Content.

3. Collection of Information

3.1 When you access the Website, register, purchase a course, submit assignments, respond to surveys, or contact us, we may collect and store personal information in line with this policy.

3.2 This may include your name, email address, location, gender (optional), educational background (optional), and course activity. We may also store assessment results and communication records. Payment details are processed securely by our payment provider (e.g., Stripe).

3.3 We may collect usage data such as time spent on the Website and interaction with courses.

3.4 We may collect your IP address to help tailor services to your location.

4. Use of Your Information

4.1 By accessing the Website via any means, using the Online Courses and Content, registering or posting notes, assignments or other material, providing comments via the feedback tab, or making a purchase via the Website, you agree that your personal information may be collected, stored, used and shared by us or third parties we work with, for any of the following purposes:

to provide, maintain, protect and improve the quality of the Website and the Online Courses and Content we offer, including by conducting anonymised market research, and to protect us and our users;
to provide you with a personalised browsing experience when using the Website;
to fulfil any contractual agreements between you and us;
if you have paid to take part in an Online Course, to send you details of our other products and services which we think may interest you, unless you opt out as described at paragraph 9.1.3 below.
to tailor our advertising on social media to your use of the Website;
to manage your Learner account that you hold with us;
to allow you to use the full range of features on or via our Website;
to send you course-specific email notifications and updates about Online Courses and Content you are enrolled on;
to comply with legal and regulatory requirements;
to contact you occasionally in order to invite you to share your opinions and experiences of AlBalagh Academy;

4.2 We may use your email address to send you course notices and updates about our Services. You can control your email preferences on the Account settings page.

4.3 We may contact you via email and, where you have provided consent, via other communication channels such as messaging platforms (e.g., WhatsApp) regarding course updates, announcements, and relevant services.

4.4 You will only receive marketing communications where you have opted in or where we are otherwise permitted to do so under applicable law. You may opt out at any time by using the unsubscribe link or contacting us directly.

5. Storage of Information

5.1 All information is stored on secure servers. You are responsible for keeping your account password confidential.

5.2 Data may be processed outside the United Kingdom, including in the European Economic Area or other countries where our service providers operate. We implement appropriate security measures to protect your data.

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

6. Legal Basis for Processing

6.1 We process personal data based on:

Your consent
Contractual necessity
Legitimate interests
Legal obligations

6.2 Where required, we will inform you whether providing personal data is mandatory and the consequences of not providing it.

7. Disclosure of Your Information

We may share your information:

(a) With your consent
(b) With service providers who help us deliver our services, including:

Payment providers
CRM systems and marketing tools
Customer support systems
Assessment and marking services

These providers process data on our behalf and are required to protect it.

8. Data Retention

8.1 We retain personal information only as long as necessary, including:

(a) Account and course data – while your account remains active
(b) Transaction data – as required for legal and financial obligations
(c) Marketing data – until you unsubscribe or withdraw consent

8.2 When no longer needed, data is deleted or anonymised where possible.

9. Your Rights

9.1 You have the right to:

Access, correct, or update your personal data
Request deletion or restriction
Object to processing
Withdraw consent
Request data portability

9.2 You may exercise these rights by contacting us or updating your account.

9.3 You may also lodge a complaint with a data protection authority.

10. Children

We do not knowingly collect data from individuals under 13 years of age. If such data is identified, it will be deleted.

11. Cookies

11.1 The Website uses cookies and similar technologies to improve user experience.

11.2 We use:

Necessary cookies (essential functionality)
Analytics cookies (e.g., Google Analytics)
Functional cookies (personalisation)
Marketing cookies (advertising and tracking)

11.3 Third-party providers may also place cookies on your device.

11.4 You will be presented with a cookie consent mechanism on your first visit.

11.5 You can manage or block cookies through your browser settings, though this may affect functionality.

11.6 For more details, refer to our Cookies Policy.

12. Updating to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

14. Contacting AlBalagh Academy

If you have any questions, comments or complaints about this Privacy Policy, please contact us using the details below:
AlBalagh Academy
FAO: Data Protection Officer
2 Cromwell Court,
Bradford,
United Kingdom,
BD9 6PF
E-mail: Dataprotection@albalaghacademy.com
Support: support@albalaghacademy.com