Introduction:

Thank you for enrolling in a course at Al Balagh Academy. We value your dedication to expanding your Islamic knowledge and appreciate your support of our noble prophetic mission through your course fee contributions. Your commitment not only aids your personal growth but also helps spread valuable Islamic teachings, bringing you immense rewards. We proudly offer a 100% money-back guarantee to ensure your complete satisfaction with our courses. We are committed to making it easy for students to cancel their registration if they change their mind or if the course does not meet their expectations within 4 weeks after the course start date. Our aim is to provide a clear and transparent policy.

Refund Policy Overview

100% Money-Back Guarantee:

Al Balagh Academy maintains a consistent and clear refund policy applicable to our short-term online courses (courses with a duration of 3 months to 12 months). This unified approach ensures that all students, whether paying the Full Course Fee upfront or opting for Monthly Course Fee payments, understand their financial commitments and rights. Students are entitled to a full refund if they cancel the course registration within the period mentioned below.

Time Frame:

• Full Refund Before Course Start Date: 100% refund if registration is canceled before the course start date.
• Full Refund Within 4 Weeks (28 Days) of Course Start: 100% refund if withdrawal is requested within four weeks (28 days) from the course start date.
• No Refunds After 4 Weeks (28 Days): No refunds are available after four weeks (28 days) from the course start date.

Note: To know the course start date and the last date for course registration cancellation, please check the course LMS and refer to the refund and withdrawal section.

Monthly Course Fee Payments:

• This option is not a subscription service. It allows students to pay the Full Course Fee in four monthly installments for ease of payment.
• By selecting this option, students commit to paying the Fee in agreed installments on time.
• After four weeks (28 days) from the course start date, monthly installments cannot be canceled, and no refunds will be given. The Full Course Fee remains a liability for the student.
• Students are not allowed to stop the monthly payments, even if they are not active in the course. This will remain a liability, and the student must continue to pay the Fee.

Exceptions:
After the four-week window, no refunds are issued. In exceptional cases, students may receive Al Balagh Course Credit, amounting to 50% of the course fees, valid for one year. Students may request this credit by explaining their reasons to the academic admin board, whose decision will be final. While this accommodation is not guaranteed, we understand that students may face different situations, and we will try to accommodate reasonable requests. Students will be informed of the board's decision within four weeks after receiving the application.

Refund Process:

• Application: Email the Al Balagh Care Team at [email protected] to request a refund. Alternatively, find the course withdrawal and refund application link in the relevant section on LMS and submit the application.
• Processing: Refunds are processed within seven working days after receipt of the refund request.
• Reimbursement: Refunds will be credited back to the original payment method. It may take 1-2 billing cycles for the refund to appear on your statement.

This policy ensures a fair and transparent process for students wishing to withdraw from a course, offering peace of mind while committing to their educational advancement with Al Balagh Academy.

Visual/Table for Refund Information

Contact Us

For inquiries regarding our refund policy or courses, please contact us at  [email protected] or via WhatsApp at +447946835578.