Frequently Asked Questions

General Faq’s

  1. How is online course structured?

Our online program comprises enriched learning sessions, engaging, on-demand live and recorded video lessons. Our course is innovatively divided into different modules and sub models. The learners can ask questions, get their doubts cleared if they have any. You can get support from our personal course instructor or mentor during live sessions or even after the sessions as needed.

  1. How I will get printed certificate?

Right after successful completion of the course and assessment, you can expect to get the certificate from Albalagh Academy. Your certificate will be emailed to you. You can get it printed or shared with your friends.

  1. What do you mean by 1-to-1 Mentor Support?

We understand you may need support from the mentor. Therefore, we focus on providing one-to-one support. Your mentor or course trainer will be helping you with understanding more about anything related to the course. Live learning and doubt clearing sessions, recorded video lessons, email and chat support will be provided.

  1. Is it compulsory to attend LIVE sessions? Will it be count towards the progress of my course?

We always encourage that you should attend LIVE sessions but if, in any case, you miss attending one of the sessions then you can always have access to the recorded session (Yes, you will receive recorded video of the LIVE session you have missed).

  1. When will I have access to the online course material?

Right after successful enrolment, you will get access to the member portal where you can view and download course material as well.

  1. When will LIVE sessions be scheduled?

Date, Day, and Time for each LIVE session will always be pre-scheduled. To know more about the schedule on live sessions, please, reach your member portal and click on the tab “LIVE.” You will get complete details.

  1. What if I am not able to attend LIVE sessions?

If, in any case, you miss attending LIVE session then we provide you with a recorded video of that session.

  1. What if I have questions to ask but can’t attend Live?

Please, get access to your member portal and reach “Discussion Board.” It is this place where you can ask questions, discuss and get your doubts cleared. Our support staff will take your queries forward and get answers for you from your course Mentor.

  1. How do I interact with my classmates?

You can use “Discussion Board” to get connected to other course learners as well. But, we recommend that the discussion here on “Discussion Board” shall be relevant only to the course being taken. Strictly, no personal discussions or chatting.

  1. How long will I have access to the online program?

You will have access to the online program for lifetime. Yes, you can log into your learning portal anytime you want throughout your life.

  1. Are family/group discounts available?

Yes, we provide discount for groups or families who are interested in joining one of our courses. Please, email us to get complete details on it.

  1. I am having trouble signing into my private member portal. What should I do?

Our portal is always free from any technical error. However, in any case, if you find any trouble accessing your account then please, email us immediately. We make sure that your problem gets resolved at the earliest.

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